The app is available for both iOS and Android and has a simple, clean interface with no clutter. (Disclosure: the writer has been an Aussie Broadband subscriber since October 2018.)
Apart from the bog standard details, the app has a page for service tests where one's connection can be either checked or reloaded, a loopback test carried out and the status of one's network termination device tested.
“Test results will be attached to [a customer's] account and immediately visible to support staff dealing with the fault,” said chief executive Phillip Britt.
“Previously we’ve been alerting customers to major network outages as part of our no bullsh*t approach to communications, but there can sometimes be tens or hundreds of smaller local outages in NBN Co’s network that we haven’t been able to list,” said Britt.
“The app now takes all that information that we get from NBN Co, matches it to customer addresses, and alerts them when we know something is happening in their area.
“Customers can also use the app to switch payment methods or even arrange a payment extension.”
The design probably represents Britt's geekiness, with the necessities on display and nothing else. No bells and whistles at all. Unsurprisingly, it was built in-house.
In short, it removes the need for resorting to the online portal – apart from times when 4G collapses. And such dropouts are much rarer than the almost predictable NBN dropouts that are part every Australian subscriber's experience.
The only downside is that a search for "Aussie Broadband" on the Google Play Store does not bring up the app; one has to search for "myaussie" and since Google helpfully (?) corrects that to "my aussie", locating it takes longer than usual.
But fortunately, that has to be done just once.