Thursday, 28 March 2019 08:41

Aussie Broadband releases support app on iOS, Android

Aussie Broadband releases support app on iOS, Android Courtesy Aussie Broadband

Small ISP Aussie Broadband has launched a support app for its customers and created a matching version on its online portal.

The app is available for both iOS and Android and has a simple, clean interface with no clutter. (Disclosure: the writer has been an Aussie Broadband subscriber since October 2018.)

Apart from the bog standard details, the app has a page for service tests where one's connection can be either checked or reloaded, a loopback test carried out and the status of one's network termination device tested.

“Test results will be attached to [a customer's] account and immediately visible to support staff dealing with the fault,” said chief executive Phillip Britt.

The app will give customers outage warnings that are specific to their service address, and they can also customise SMS and email alerts on outages.

app profile“Previously we’ve been alerting customers to major network outages as part of our no bullsh*t approach to communications, but there can sometimes be tens or hundreds of smaller local outages in NBN Co’s network that we haven’t been able to list,” said Britt.

“The app now takes all that information that we get from NBN Co, matches it to customer addresses, and alerts them when we know something is happening in their area.

“Customers can also use the app to switch payment methods or even arrange a payment extension.”

The design probably represents Britt's geekiness, with the necessities on display and nothing else. No bells and whistles at all. Unsurprisingly, it was built in-house.

In short, it removes the need for resorting to the online portal – apart from times when 4G collapses. And such dropouts are much rarer than the almost predictable NBN dropouts that are part every Australian subscriber's experience.

The only downside is that a search for "Aussie Broadband" on the Google Play Store does not bring up the app; one has to search for "myaussie" and since Google helpfully (?) corrects that to "my aussie", locating it takes longer than usual.

But fortunately, that has to be done just once.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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