Monday, 25 March 2019 11:09

NBN Co warns against scammers impersonating its staff

NBN Co warns against scammers impersonating its staff Pixabay

NBN Co, the firm rolling out Australia's national broadband network, has warned customers not to be taken in scammers who try to impersonate its officials.

The company issued the caution after it there was a 84% increase in inquiries about suspected scams to its contact centre since OCtober last year. About 28% originated from residents in NSW, 24% came from Victoria and 19% from Queensland.

The company has provided a checklist for those who suspect that someone who claims to be from the NBN Co does not represent the company.

NBN Co chief security officer Darren Kane said: “We urge residents and businesses to be vigilant of callers claiming to be from NBN Co requesting personal or financial information.

"We will never make unsolicited calls or door knock to sell broadband services to the public. We will never request remote access to a resident’s computer and we will never make unsolicited requests for payment or financial information.

“Protect yourself by verifying who are you are talking to. If in doubt, hang up and call your retail service provider customer service centre to check if the call is legitimate.”

The company said:

  • "Remember NBN Co is a wholesaler, which means we do not sell phone or Internet services directly to the public. People need to contact their preferred phone and internet provider in order to make the switch.
  • "Do not share your financial information (i.e. bank, credit card or gift card details) or personal details with an unsolicited caller or door knockers trying to seek payment for an NBN service.
  • "Never give an unsolicited caller remote access to your computer or devices via the installation of programs.
  • "NBN Co does not make automated calls (i.e. robocalls) to advise of disconnections to a service.
  • "If in doubt, hang up and call your retail service provider on their official customer service centre number to check if the call is legitimate."


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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