An Optus spokesperson said in a response to a query from iTWire that there were 12 customers who would be affected by the change and they were being contacted to discuss alternatives.
"All of these customers receive their bill today in Braille plus an alternative method, such as a paper bill, SMS or email," the spokesperson said.
Options that were available included:
- Accessing the bill online or via SMS by using screen reader software or
- An Optus team member calling the customer each month to read through their bill over the phone.
The change in billing was first mentioned on the 3AW Rumour File on Friday.