Monday, 25 March 2019 08:56

Optus stopping Braille bills, looking for alternatives

By
Optus stopping Braille bills, looking for alternatives Image by Hans Braxmeier from Pixabay

Singtel Optus will stop issuing bills in Braille to visually-impaired customers as it is moving to a new billing platform, the telco says.

An Optus spokesperson said in a response to a query from iTWire that there were 12 customers who would be affected by the change and they were being contacted to discuss alternatives.

"All of these customers receive their bill today in Braille plus an alternative method, such as a paper bill, SMS or email," the spokesperson said.

Options that were available included:

  • Accessing the bill online or via SMS by using screen reader software or
  • An Optus team member calling the customer each month to read through their bill over the phone.

"We will continue to work with the impacted customers to find a solution that suits their needs," the spokesperson added.

The change in billing was first mentioned on the 3AW Rumour File on Friday.

LEARN HOW TO REDUCE YOUR RISK OF A CYBER ATTACK

Australia is a cyber espionage hot spot.

As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has high potential to be exposed to risk.

It only takes one awry email to expose an accounts payable process, and for cyber attackers to cost a business thousands of dollars.

In the free white paper ‘6 steps to improve your Business Cyber Security’ you will learn some simple steps you should be taking to prevent devastating malicious cyber attacks from destroying your business.

Cyber security can no longer be ignored, in this white paper you will learn:

· How does business security get breached?
· What can it cost to get it wrong?
· 6 actionable tips

DOWNLOAD NOW!

Sam Varghese

website statistics

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments