Monday, 25 March 2019 08:56

Optus stopping Braille bills, looking for alternatives

Optus stopping Braille bills, looking for alternatives Image by Hans Braxmeier from Pixabay

Singtel Optus will stop issuing bills in Braille to visually-impaired customers as it is moving to a new billing platform, the telco says.

An Optus spokesperson said in a response to a query from iTWire that there were 12 customers who would be affected by the change and they were being contacted to discuss alternatives.

"All of these customers receive their bill today in Braille plus an alternative method, such as a paper bill, SMS or email," the spokesperson said.

Options that were available included:

  • Accessing the bill online or via SMS by using screen reader software or
  • An Optus team member calling the customer each month to read through their bill over the phone.

"We will continue to work with the impacted customers to find a solution that suits their needs," the spokesperson added.

The change in billing was first mentioned on the 3AW Rumour File on Friday.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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