Thursday, 14 March 2019 12:13

Tangerine Telecom claims a first with discount NBN ‘new development’ fees

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Small South Melbourne-based NBN provider, Tangerine Telecom, is claiming it is the first telco to offer discounted new development fees for NBN connections which reduces costs for new homeowners.

Owned by NBN veterans Andrew and Richard Branson, Tangerine claims its key points of difference in the telco sector is it’s 14-day risk-free trial, “unparalleled service and support, and industry leading online sign-up technology”.

Tangerine Telecom’s sister business is the B2B-focused More Telecom which Tangerine says delivers more efficiency and faster speeds due to the balanced bandwidth loading between the business peak hours during the day and the consumer peak hours during the evening.

Tangerine says the business has a strong wholesale relationship with Australia's fourth largest telco, Vocus Communications, which is connected to all 121 NBN points of interconnect across Australia, giving both Tangerine and More national NBN coverage.

“Tangerine and More also benefit from a local POP (Point of Presence) in every major city, reducing latency and ping times meaning great NBN broadband for households and businesses right across Australia,” the company claims.  

Tangerine says the 14-day risk-free trial gives new customers their money back if they are not satisfied.

“Over the past six months, less than 0.5% of customers have taken advantage of this offer and cancelled their account.

“Tangerine’s online sign-up has been designed to be the most user-friendly, fast and efficient on the market. Signing up takes five minutes on average, providing quick and easy options for the increasing number of online customers wanting easy quick service.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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