The submission was made after the Australian Competition and Consumer Commission had released a second discussion paper on the NBN wholesale service standards inquiry issue.
An additional suggestion made by the telco was that the NBN Co should not be able to charge for a wholesale service for which retail service providers were not allowed to charge end-users.
Other recommendations made by Optus were:
- the NBN Co must develop automated processes that support retail speed testing and service continuity obligations; and
- NBN Co must be liable for costs incurred by RSPs as a result of non-working NBN services, where the fault lies with NBN Co.
"An effective service level framework should be robust, transparent and with real consequences for poor performance; such that these provide an incentive to address issues and drive improvements."