Home Telecoms & NBN Telstra outage hits monitoring of offenders in SA
Telstra outage hits monitoring of offenders in SA Featured

A nationwide Telstra outage has led to hundreds of offenders in South Australia, who were wearing electronic tracking devices, going unmonitored for more than 24 hours.

South Australia's Department of Correctional Services said on Sunday that a communications fault with its monitoring system had led to its being unable to track 774 offenders.

However, all except one, had been accounted for, the Department said.

South Australia Premier Steven Marshall said an inquiry would be launched to find out why the outage had occurred.

Telstra suffered an outage on Friday that led to the malfunctioning of ATMs and Cabcharge and EFTPOS terminals.

A spokesperson from the Telecommunications Industry Ombudsman said small business customers affected by the outage may be entitled to compensation.

Businesses first needed to try and have the issues they faced resolved by Telstra, failing which they could complain to the TIO, the spokesperson added.

A Telstra spokesperson said a "complex issue" had caused the outage.

"The issue was caused by a fault in a vendor's network and we had expert technicians onsite to assist them with restoration," the spokesperson said.

"The issue was a complex one involving multiple suppliers across a number of locations … we worked through the [Friday] night to restore services as quickly as possible."


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the sitecame into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.


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