As reported by iTWire, in April 2018, the Federal Court ordered Telstra to pay penalties of $10 million for making false or misleading representations about charges for digital content, such as games and ringtones.
And, Telstra also committed to undertake a consumer remediation program, which has resulted in the $9.3 million of refunds to date.
The Australian Competition and Consumer Commission says the refunds are in addition to at least $5 million in refunds paid by Telstra or third parties to Telstra’s customers during the operation of its PDB service.
“Following our action, Telstra has paid close to $20 million in penalties and refunds. This should serve as a warning to all telecommunication providers that misleading and deceiving customers will result in serious consequences.”
The ACCC says Telstra committed to providing refunds to customers it could identify in its complaint records and those who contacted Telstra or the Telecommunications Industry Ombudsman directly.
Sims said Telstra customers who believe unauthorised PDB charges were applied to their accounts or prepaid service are encouraged to contact Telstra directly on 1800 007 763 (post-paid customers), 1800 007 413 (pre-paid customers) or 1800 007 830 (business customers).
“We’d encourage current or former Telstra customers to contact Telstra for a refund if they believe there were unauthorised charges on their account because of the PDB service.
“The ACCC is also conducting a detailed investigation into the third party billing services of other carriers and further enforcement action may well follow.”