Monday, 18 June 2018 12:02

Take-up of faster NBN plans increasing, company claims Featured

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More customers are switching to faster broadband plans, NBN Co, the company rolling out Australia's national broadband network, claims.

In a statement, the company said 70% of new plans being taken up were either 50Mbps or higher.

Orders for the higher speed plans had almost tripled, from 16% to 44%, NBN Co said, without specifying the figure on which these percentages were based.

It also claimed that "average bandwidth network congestion reduced from more than five hours to less than 30 minutes per service, per week compared to this time last year (excluding Sky Muster satellite)".

NBN Co's chief customer officer – residential, Brad Whitcomb (above), said: "We're pleased to see our work with industry is showing early signs of paying off with our insights indicating that new customers who connect to the network are generally more satisfied with their broadband service than before we introduced our new wholesale discount options.

“It’s important for people connecting to the NBN Co access network to understand how to pick a speed tier and retail plan that suits their needs.

“We recommend people talk to their internet provider about the actual speeds they are likely to experience, particularly during peak times and choose a plan that supports the number of people, usage habits and devices in the home.

“Our latest progress report shows in the last year we have also improved our ability to work with internet providers to restore faults on the network within our agreed time frames by 30%. We know there is more work to be done and will continue to collaborate with the industry as the rollout gathers pace.”

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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