Monday, 21 May 2018 14:16

Telstra Networks MD Mike Wright to explain outage at 2.30pm AEST

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In around 10 minutes, Telstra's Group managing director of Networks, Mike Wright, will give a "doorstop" interview on what caused Telstra's outage, but why don't they live stream it?

Update 22 May 2018: Telstra has advised a software fault was the reason, details in this iTWire article.

Original story continues:

Update 21 May 2018: Neither Sky News nor ABC News 24 covered Wright's doorstop live. Presumably there will be snippets in tonight's news, or later on Sky or ABC News 24. Why Telstra didn't think to stream this doorstop live to its own Twitter page, I don't know. It would have been a great thing to do and to see, if only Telstra had thought of doing it. 

Telstra has posted a tweet with a smidgeon of additional info: 

 

Original story continues: 

A few minutes ago as I type, Telstra emailed me to state that it is holding a doorstop interview on what happened to its mobile network, with Telstra Group MD of Networks, Mike Wright, to explain the situation.

This is to explain the outage that iTWire colleague Sam Varghese wrote about this morning, and which I followed up on not long ago, here

Being based normally in both Sydney and Canberra, and typing this at Sunday 11.10pm in Nashville local time as I prepare for a tech conference later this week, Brisbane is something I could never have managed to get to by 2.30pm Monday afternoon.

I immediately wrote back to Telstra's spokesperson and, rather sarcastically, wondered aloud why they didn't also live stream the doorstop, to YouTube, or Telstra's Twitter page.

Then I realised Telstra's network is having an outage, and unless it is fixed in Brisbane, or that location has access to strong Wi-Fi, I rather cheekily suggested that Optus and Vodafone pre-paid SIMs were available to help them out with the live streaming situation.

Now, the media scrum and Q&A will presumably be beamed live to Sky News and ABC News 24, so you can likely watch what is happening there, and by means of a VPN, I too shall see if I can listen to Mike.

Update: It's 2.22pm in Australia, and Sky News is showing Parliament live. 

Update 2: ABC News 24 is also showing Parliament live, with Prime Minister Malcolm Turnbull droning on about "Australian character" – which he didn't show a smidgeon of to his former leader, sadly. 

But my suggestion still stands, especially with the update above – why doesn't Telstra stream this press conference itself?

It has the technology. It doesn't require a $6 million or billion-dollar bionic man or woman to do the job. It doesn't even require a $600 smartphone – a much cheaper one will do the job.

I suspect, however, that Telstra won't do it which is a shame, especially considering it is a communications company with plenty of its own channels.

Here's the content of the original email sent to me:

Good afternoon. Telstra Group Managing Director, Networks, Mike Wright will be available to provide an update on recovery of Telstra’s mobile services, following disruption that occurred earlier today.

WHEN: 2:30pm today, 21st May
WHERE: 275 George Street, Brisbane (meet in the corridor between buildings – see picture below)

Update 22 May 2018: Telstra has advised a software fault was the reason, details in this iTWire article.


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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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