Tuesday, 08 May 2018 09:09

Telstra could face big fine over triple-zero outage

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Telstra could face fines and also have to enter into a court-enforceable undertaking to satisfy the terms of its obligation to provide a triple-zero service after an outage last Friday affected the emergency call service.

The Australian Communications and Media Authority said in a statement it had begun an investigation into the incident which followed a lightning strike on a Telstra cable between Bowral and Orange in NSW..

The ACMA said it would be seeking information from Telstra to understand the circumstances of the outage.

Telstra has to comply with the Telecommunications (Emergency Call Service) Determination 2009 and the Emergency Call Service Requirements Industry Code C526:2011, the ACMA said in a statement.

A breach of the Determination could result in a fine of $250,000 per breach. Future compliance could be sought through a court-enforceable undertaking.

The outage also affected Telstra's mobile voice services in NSW, Queensland, Victoria and South Australia between 2.05am and 4.50am AEST on Friday.

The ACMA said the outcome of its investigation would be made available to the Department of Communications and the Arts to assist it in preparing a report to Communications Minister Mitch Fifield.

"In line with its normal practice, the ACMA will not be commenting further until its investigation is concluded," the statement added.

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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