Home Telecoms & NBN Dropping silent line charges good for consumers: ACCAN
Dropping silent line charges good for consumers: ACCAN Featured

The Australian Communications Consumer Action Network says Telstra’s decision to remove charges for telephone users who want to use its silent line services will lead to better consumer outcomes and privacy protections for customers.

ACCAN, the peak communications consumer organisation, says with Telstra customers no longer needing to pay the monthly $2.93 silent line fee, they will be able to control whether their number is listed or unlisted, or whether their number is visible to the people they call, by logging in to the Telstra 24x7 app or My Account.

Telstra announced this week that it would remove the silent line charges from 18 February.

The ACCAN says the option to have a number that isn’t listed in a directory and that isn’t visible to call recipients is important for consumers who are concerned about their privacy.

“This is especially true for people whose safety could be compromised if personal information were published in a directory such as the White Pages.

“ACCAN maintains that consumers should never be charged to protect their privacy, and has been in discussions with Telstra about the removal of the fee for some time. Removal of the fee is a positive outcome for consumers. However, it is important to note that for many years’ providers such as Optus have not been charging customers for silent lines.
“ACCAN advises all Telstra customers, including those with broadband only, to check whether their information is listed in directories such as the White Pages, and to change their preference if needed.”


Our Mesh WiFi system MW3 is the first in Australia market with price below AUD$200 for a set of three.

· Best valued product
· Strong signal covering up to 300m2 for MW3 and 500m2 for MW6
· Aesthetically pleasing and light weigh (blend into any room deco)
· Wireline backhauls supported
· Product units are pre-paired and easy to setup
· Not requiring phone number or email address to set up
· Wall penetration (better than other similar brands)
· Seamless WiFi roaming
· User friendly app with controls to setup a guest network, parental controls for disabling groups of devices you allocate to individuals, QoS and more



Australia is a cyber espionage hot spot.

As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has the high potential to be exposed to risk.

It only takes one awry email to expose an accounts’ payable process, and for cyber attackers to cost a business thousands of dollars.

In the free white paper ‘6 Steps to Improve your Business Cyber Security’ you’ll learn some simple steps you should be taking to prevent devastating and malicious cyber attacks from destroying your business.

Cyber security can no longer be ignored, in this white paper you’ll learn:

· How does business security get breached?
· What can it cost to get it wrong?
· 6 actionable tips


Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).


Popular News




Sponsored News