Home Telecoms & NBN NBN Co promises new deal for RSPs and consumers
NBN Co promises new deal for RSPs and consumers Featured

A new contract between the NBN Co, the company building Australia's national broadband network, and phone and Internet providers is expected to improve its wholesale services.

Known as the Wholesale Broadband Agreement, it commits NBN Co to meeting higher service performance commitments for activations and fault restoration to help improve customer experience on the NBN.

Among the new requirements are:

  • A two-hour service level for hand-offs from NBN Co to RSPs.
  • Corrective action being taken where NBN Co fails to meet performance objectives.
  • A new rebate for providers where NBN Co doesn’t meet target fault restoration timeframes.

Apart from these, NBN Co will also test a new appointments system so that consumers can reschedule appointments directly with an NBN Co field technician without the need to contact their provider.

NBN Co chief customer officer – Residential, Brad Whitcomb, said: “We are pleased to see the finalisation of the third iteration of the WBA after more than two years of negotiations and discussions with our customers, the phone and Internet providers.

“WBA3 is central to our commitment to improve the consumer experience on the NBN access network, alongside industry. The agreement reflects the evolution of our business and also feedback from providers on how we can deliver better experiences on the network.

“The success of NBN Co depends on the success of our customers – the telephone and Internet companies. This is particularly the case as the rollout is one of the biggest and most complex infrastructure projects ever undertaken in Australia.”

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the sitecame into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

 

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