Home Telecoms & NBN No Optus: Telco's services go on the blink

No Optus: Telco's services go on the blink

Optus customers were hit by an outage on Tuesday night, with services going on the blink at about 9.30pm AEDT.

Name resolution services were affected, according to Optus customers who complained to iTWire.

One said he suspected something in the nature of a DDoS as he had been using Optus cable since 2000 and could not recall anything of this nature affecting the service.

The website Aussie Outages showed a spike of complaints from about 9pm onwards. There were small numbers of people complaining even at 5am Wednesday.

The number of complaints appear to have peaked at about 5500 shortly after 10pm.

One person commented on the site: "Optus NBN net (3150) dropping in and out all evening and now totally down. Tech support chat tied up. No report of outage on their outage map. Totally sick of this! Net has been dropping in and out for four days. What gives?"

The extent of the outage is not clear, but it appears to have hit most of Victoria and some parts of NSW as well.

Another said: "No Internet since 9pm, starting to loathe this company, no phone contact possible endless unhelpful loop that goes nowhere 2750 down still."

A third said: "Still on hold 1hr 40mins and no update 3135 Cable internet down for 2 hours. They are now resetting on hold calls so I was sent back to the start to sit in the queue again, c'mon optus be a little nicer to your customers."

Irate customers also took to Twitter to vent their feelings.

There was no indication on the Optus Twitter or Facebook accounts or on the official media release site as to the nature of the problem and an expected time of resolution.

In response to a query from iTWire, an Optus spokesperson said that some customers in NSW, Victoria and the ACT may have experienced interruptions while using their home broadband services, and 4G mobile data services on Tuesday evening.

"All data services were restored at approximately 10.30pm the same night," the spokesperson said. "Interruptions were experienced for approximately an hour and voice services were not affected.

"Optus technicians are investigating the exact cause of the interruptions. We apologises to customers and appreciate their understanding."


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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.