Home Telecoms & NBN VIDEO Interview: Spirit Telecom MD Geoff Neate talks superfast broadband, NBN and more

Dubbed Australia’s fastest ISP, offering commercial and residential buildings faster-than-NBN speeds of up to 400Mbps up and down, Spirit Telecom is definitely high strength.

Spirit Telecom. In business since 2005, and based in Melbourne, the company is as it describes itself: a modern telecommunications provider of ultra-fast Internet access and telephony services. Billing itself as ‘a fast growing niche telecommunications carriage service provider, Spirit is focused on supplying fibre based broadband services to multi-dwelling user locations including residential, business, student accommodation, community housing and business parks".

What this means is that it can upgrade a building with superfast Internet, likely much faster than NBN Co will get around to doing, with the capability of delivering faster speeds and solving the slow Internet speed problem that most of us face today on ADSL and cable networks.

The company’s co-founder and managing director, Geoff Neate, started in 2005, and with over 200 buildings already connected to its service, Spirit Telecom has built a solid footprint of customers.

Indeed, with the demand for superfast broadband only set to increase, and Spirit Telecom already rated as faster than the NBN there’s clearly still many more buildings and customers to come, and plenty of growth left to come from new customers in the buildings it already serves who haven’t yet signed up to the service.

The company was even voted as being Australia’s fastest Internet Service Provider (ISP) for 2015 by PCMag.com. Naturally, a superfast broadband connection adds instant value to a property, as Spirit itself explains, for where would you rather live, if you were to move somewhere new – into a building with superfast broadband, or one with ADSL or cable?

Even better is the fact that Spirit Telecom’s network delivers the same speeds anywhere in a building it services, unlike FttB solutions which use copper as the last mile solution, and which can suffer from distance issues for units at the highest levels as they are so far away from the basement.

The company was also in the news yesterday for boosting its executive team, which you can read about in iTWire’s report here.

Spirit Telecom can deliver 400/400Mbps services, with Freshwater Place in Melbourne recently upgrading its existing Spirit Telecom installation to access the newest 400Mbps tier.

Neate told me in the interview that the network was actually capable of delivering 750Mbps up and down services, but was ‘limited’ to a still extremely fast 400Mpbs service for the time being.

The company was also a partner on the last three series of The Block on Channel 9, ensuring the apartments in each Block building in those series were all equipped with Spirit’s superior connectivity.

So, here’s my video interview with Neate on the state of Spirit Telecom in 2016! A synopsis of the questions and topics discussed is below. 

I started by introducing Neate and welcoming him.

We then went into the history of Spirit Telecom and fast forwarded to the products and services it delivers today, after which we explored some of Neate’s career highlights.

We talked about the technology Spirit uses, its customers, speeds, prices, what it has learnt from installing so many buildings and more.

We spoke about FttB, NBN, ACCC issues, property values, and working with The Block over three seasons, before we ended by looking to the future, great advice and final video interview messages to viewers and Spirit’s customers.

So, if you’re in a building with no sight of the NBN just yet, and you’ve neighbours who would, like you, love to get your building’s Internet connection massively upgraded, there are alternatives, with Spirit well placed to capitalise on our superfast future!


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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.


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