The German car maker says that affected VW, Audi and Skoda models will be recalled and has launched a website enabling consumers to identify whether their car has the EA189 diesel engine designed to cheat emissions tests.
But CHOICE is not satisfied with the vehicle recall.
“Volkswagen says they’ll develop a ‘technical solution’ to fix the engines but our concern is that this will be in the form of a software patch that fixes emissions by reducing the cars’ performance,” says Matt Levey, CHOICE Director of Campaigns and Communications.
According to Levey under the Australian Consumer Law, consumers are entitled to a refund or replacement if a product has a major failure and the consumer wouldn’t have bought the product if they’d known about the problem.
“If the car’s performance is substantially altered then the problem with Volkswagen’s engine could be considered a major failure according to Australian Consumer Law,” Levey says.
“If the cars can’t be repaired without reducing their performance, consumers should consider exercising their rights to a refund or a replacement.”
Levey says CHOICE members affected by the VW issue can contact its expert consumer rights adviser for assistance with a complaint through the CHOICE Help service.”
CHOICE is urging VW and other car manufacturers to offer redress for Australians affected by the scandal and says consumers can sign up to its Come Clean campaign. To access the campaign click here.