×

Warning

JUser: :_load: Unable to load user with ID: 63
×

Message

Failed loading XML... Opening and ending tag mismatch: hr line 11 and body Opening and ending tag mismatch: body line 6 and html Premature end of data in tag html line 2
Tuesday, 25 October 2011 11:47

Telecoms consumer to get a new watchdog

By

The establishment of a committee to monitor telcos' compliance with its provision is one of raft of new consumer protection measures detailed in a Draft Telecommunications Consumer Protection Code released for public comment today.

The new independent body, Communications Compliance (CC) will be required to set up and operate a web site to inform consumers about telcos' compliance with the code. It will be able to demand from service providers their plans setting out how they intend to comply with the code

It will have no power itself to issue any directions to telcos regarding their compliance, only to refer telcos to the ACMA if it believes they have breached their obligations under the code, and to make further requests for information so that it can monitor their compliance. If it is not satisfied with their level of compliance, it can demand the that the service provider produce an action plan setting out how it intends to comply, and be able to refer the telco to the ACMA for further investigation.

CC will not be able to report a supplier to the ACMA without prior written warnings being given and the supplier being afforded an opportunity to provide the required compliance information to CC.

Once finalised the code will be registered with the ACMA. It requires that, within six months of this date, the industry and CC must develop a set of compliance metrics against which suppliers can report their compliance to CC annually or upon request from CC.

Communications Compliance will be governed by a three member board consisting of two directors who will nominate an executive director. The two directors will be the chair of Communications Alliance and a person nominated by consumer representatives.

The day-to day functions of CC will be coordinated by a committee comprising the executive director, two representatives nominated by the telecommunications industry through a nomination process conducted by Communications Alliance, and two representatives nominated by consumers through a nomination process to be conducted by a consumer organisation. That committee will report to the board of CC. No information has so far been provided on how the new body will be funded.

The draft code is open for public comment until 25 November. It is accompanied by an explanatory statement.


Subscribe to ITWIRE UPDATE Newsletter here

GRAND OPENING OF THE ITWIRE SHOP

The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.

ENTER THE SHOP NOW!

INTRODUCING ITWIRE TV

iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the iTWire.com site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.

SEE WHAT'S ON ITWIRE TV NOW!

BACK TO HOME PAGE

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments