Monday, 27 July 2020 13:17

Telecoms consumer safeguards review gets tick of approval from Communications Alliance Featured

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The impacts of the COVID-19 pandemic have underscored the importance of telecommunications to Australians, and that the regulatory structure governing the industry provides suitable consumer safeguards while encouraging innovation, according to industry lobby group, Communications Alliance.

Communications Alliance CEO John Stanton said on Monday that the industry looks forward to engaging with Government to develop a more “agile, efficient and fit-for-purpose telecommunications consumer safeguards framework, with his comments following today’s release of the Part C Consumer Safeguards Review Consultation paper.

“Transformative communications technology and its changing and pervasive role in our lives will always create challenges for regulatory structures – particularly for legacy obligations that have been overtaken by developments,” Stanton said.

“The Consumer Safeguards Review provides an opportunity to modernise and streamline the framework, to benefit consumers, industry and the broader economy.

“In the past decade, we have seen the real cost of telecommunications for consumers decrease significantly, alongside more flexible service plans and powerful, next-generation devices.


“The co-regulatory system in the Australian communications sector – in which Government can set objectives, industry and consumer experts can design the detail and regulators can scrutinise the outputs and enforce compliance - has served the nation well.

“We believe that both co-regulation and formal Government regulation have their place in a modern consumer safeguards framework – and that improvements can be made to the ways in which both forms of regulation are executed in Australia.

“We will work through the detail and the options in the document released today and engage constructively with all stakeholders, in pursuit of such improvement,” Stanton concluded.


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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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