Friday, 10 July 2020 13:48

Get Gizmo to refund customers charged during ‘cooling off’ period, says ACCC Featured

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Get Gizmo to refund customers charged during ‘cooling off’ period, says ACCC Image by Lucia Grzeskiewicz from Pixabay

Electronics retailer Get Gizmo will offer to refund approximately 4,000 customers who were charged for unsolicited purchases before the 10 day cooling off period ended, under a court-enforceable undertaking given to the ACCC, by its sole director, Himanshu Bist.

The competition regulator said on Friday that from February to October 2019, Get Gizmo promoted and sold electronic goods by unsolicited telemarketing to around 8,100 consumers in Australia, including many in remote indigenous communities.

The Australian Competition and Consumer Commission alleged that in approximately 4,000 cases, Get Gizmo charged customers for their goods during the statutory 10 day cooling off period.

“There are laws in place to protect consumers during unsolicited calls or visits and this includes a 10 day cooling off period during which a customer can cancel at no financial cost,” ACCC Commissioner Sarah Court said.

“Mr Bist has admitted that Get Gizmo accepted full or partial payment for goods during the cooling off period, and that this was likely to have contravened the Australian Consumer Law.”

The ACCC said that all customers who were charged for products before the cooling off period had elapsed will be contacted by Get Gizmo by email or letter with information on how they can obtain a refund should they wish to do so.

The Commission also said as part of the undertaking, Bist has committed to ensure that Get Gizmo does not engage in any further unsolicited sales for its products. 

“Bist has also undertaken not to be involved in any business that offers, negotiates or enters into an unsolicited consumer agreement for a period of five years,” the ACCC said.

To access a copy of the Get Gismo undertaking click here.


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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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