×

Warning

JUser: :_load: Unable to load user with ID: 3653
Wednesday, 18 June 2014 12:00

Dodo in hot water for not protecting users Featured

By

Budget Internet service provider Dodo has breached the Telecommunications Consumer Protection Code and received a formal warning for its actions, after failing to warn customers who had exceeded their data limits.

Australia's communications watchdog ACMA today sent a formal warning to internet provider Dodo for breaching the Telecommunications Consumer Protections Code, following an investigation which found that Dodo did not send alerts to 3,300 Dodo customers in October 2013 and nearly 2,000 fixed broadband customers in November 2013 who were approaching the limits of the download quotas.

The code specifies that carriers must alert customers when they have used 50%, 85% and 100% of their data allowances.

ACMA chief Chris Chapman said Dodo co-operated with the watchdog’s investigation and has since rectified the issue.

“Once its failure to send the alerts was identified in its response to the ACMA’s enquiries, Dodo worked swiftly to fix the information technology faults that had prevented the alerts from being sent," Chapman said in a statement.

“Dodo also compensated affected customers and had capped the excess usage charges."

Affected customers were on average charged an excess of between $15 and $39 dollars as a result of the calibration issue.

ACMA said Dodo compensated affected customers and has now capped the excess usage charges. Dodo advised the ACMA in February this year that its system issues had been resolved.

An ACMA audit of seven large and medium-sized telcos to assess usage alert compliance found only Dodo was in breach.

“It’s heartening to see that industry is embracing these new rules and actively promoting spend management tools to their customers,” Chapman said.

BUSINESS WORKS BETTER WITH WINDOWS 1O. MAKE THE SHIFT

You cannot afford to miss this Dell Webinar.

With Windows 7 support ending 14th January 2020, its time to start looking at your options.

This can have significant impacts on your organisation but also presents organisations with an opportunity to fundamentally rethink the way users work.

The Details

When: Thursday, September 26, 2019
Presenter: Dell Technologies
Location: Your Computer

Timezones

QLD, VIC, NSW, ACT & TAS: 11:00 am
SA, NT: 10:30 am
WA: 9:00 am NZ: 1:00 pm

Register and find out all the details you need to know below.

REGISTER!

ADVERTISE ON ITWIRE NEWS SITE & NEWSLETTER

iTWire can help you promote your company, services, and products.

Get more LEADS & MORE SALES

Advertise on the iTWire News Site / Website

Advertise in the iTWire UPDATE / Newsletter

Promote your message via iTWire Sponsored Content/News

Guest Opinion for Home Page exposure

Contact Andrew on 0412 390 000 or email [email protected]

OR CLICK HERE!

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments