Thursday, 20 December 2018 11:41

ACMA hits Primus, iSelect with fines over telemarketing

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ACMA hits Primus, iSelect with fines over telemarketing Pixabay

The Australian Communications and Media Authority has fined Primus Telecommunications and iSelect $8400 apiece for telemarketing services to consumers after they had withdrawn their consent. Dodo Services was formally warned for a similar offence.

In a statement, ACMA said the fines and warning came in the wake of investigations into complaints found that each of the three businesses had contacted consumers after they had withdrawn consent to being contacted.

"Telemarketers must have the permission of the consumer involved to call a number on the Do Not Call Register. Calling a number on the Register without consent is breaching the rules," said ACMA chair Nerida O’Loughlin.

"Consumers have the right to withdraw their consent to accept or continue a call at any time. Telemarketers must listen to consumers and take their obligations seriously by removing people from calling lists when asked."

ACMA said a total of $385,200 in infringement notices has been paid to date this year for breaking telemarketing rules.

Penalties for breaches of telemarketing laws include formal warnings, infringement notices or action in the Federal Court.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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