Friday, 24 April 2020 06:45

ACMA announces relief from telco enforcement action during COVID-19 Featured


The Australian Communications and Media Authority (ACMA) has announced that it will conditionally relax enforcement on telcos who do not comply with certain segments of the TCP Code during COVID-19 health crisis.

According to the ACMA, it is imperative that telco providers remain connected to service consumers during this time period.

The regulator has issued the following statement:

“The ACMA recognises that the telecommunications industry is providing critical services during the COVID-19 pandemic.

“Telco providers are working with the Australian Government to ensure consumers and small business, including those experiencing hardship, remain connected during this time. In the circumstances, it is important that telcos are able to focus their resources on the most urgent needs of customers.

“The ACMA has agreed to exercise forbearance by not taking enforcement action for non-compliance with specific provisions of the Telecommunications Consumer Protections (TCP) Code, as long as the relevant telco provider meets alternative commitments.

“Telco peak body Communications Alliance Ltd has made these alternative commitments which are set out on the Communications Alliance website.

“The forbearance generally relates to extended timeframes and more flexibility for telcos to meet some consumer protection obligations until 31 July 2020.

“The ACMA will continue to enforce all other provisions of the TCP Code, including critical consumer protection safeguards related to credit management, disconnections and financial hardship.

“This regulatory forbearance will also be exercised in favour of telco providers who are not members of Communications Alliance provided that they meet the commitments as set out on the Communications Alliance website.

“To stay up to date on issues of regulatory relief, subscribe to our Telco Matter newsletter.

“Visit our website for more COVID-19 information for industry."

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Stan Beer


Stan Beer co-founded iTWire in 2005. With 30 plus years of experience working in IT and Australian technology media, Beer has published articles in most of the IT publications that have mattered, including the AFR, The Australian, SMH, The Age, as well as a multitude of trade publications.



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