Home Technology Regulation Regulator approves Telstra special services changes to NBN migration plan

The ACCC has approved Telstra’s proposed variation to the NBN migration plan for special services which set out the steps Australia’s biggest telco will take to progressively migrate voice and broadband services from its copper and HFC networks to the broadband network as it is rolled out.

The ACCC said on Friday Telstra had agreed to an In Train Order (ITO) process being established which will provide business customers with a longer period before disconnection occurs where a valid order is in place for migration to the NBN.

The Commission says the ITO arrangements would improve service continuity by providing customers with services 170 business days after the initial disconnection date, before disconnection of services would commence.

Under the new arrangements, telecommunications customers with a scheduled initial disconnection date of 12 November will need to have an order in place for an NBN service before that date to take advantage of the new ITO process.

The Commission says orders placed after 12 November 2018 will not have access to the ITO process but will obtain a benefit through deferred disconnection activity which will commence after 29 January 2019.

“The ACCC strongly encourages all Special Service customers with a 12 November 2018 disconnection date to place an order for migration to the NBN before this date to take advantage of these new ITO arrangements and avoid the possibility of unintended disconnections to their services,” ACCC commissioner Cristina Cifuentes said.

Special services are typically business-grade services used for critical purposes other than standard landline phone or Internet services.

To view the ACCC’s final decision and the varied migration plan click here.


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).


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