Optus has unveiled CX Academy and a program for its employees designed to improve customer experience and services outcomes.

Published in Telecoms & NBN

Getting away from the dewy eyed fanboys and looking dispassionately at the set of figures that Apple posted yesterday for its fiscal third quarter, one would have to say that there are some quite positive signs for the iconic company - with one massive proviso.

Published in Beerfiles

IBM and Red Hat have announced they have closed the deal under which the former acquired the open source firm for approximately US$34 billion in an acquisition announced last October.

Published in Deals

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