Displaying items by tag: Customers

GUEST OPINION by Sam Deckert, Founder and Principal Consultant, Peak Insight: During this current period of disruption and uncertainty, the ways in which customers interact with businesses is changing. Face-to-face dealings are being replaced with phone and online encounters while deliveries are now favoured over in-store transactions.

Published in Guest Opinion

Aussie Broadband is the company that offers "bloody good broadband", so when we looked at its half year results, we thought they were bloody good, too!

Published in Telecoms & NBN

Small businesses have been among the hardest hit by COVID-19 in Australia but new research on the impact on their operations shows SMEs nationwide have adapted swiftly to the challenges by embracing digital commerce.

Published in Strategy

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