Displaying items by tag: Customers

Wednesday, 19 October 2011 03:16

Telecoms wholesalers not delivering: report

An unflattering and quite damning report on wholesale telecoms suppliers points to some real problems in the market with suggestions that companies need to start listening to their customers if they don't want to see further 'deterioration' in their performance.

Published in Market
Wednesday, 05 October 2011 01:21

UK follows Australia with iJento solution

UK-based global insurance group, Allianz, has deployed an online solution from multi-channel customer intelligence company, iJento, in its UK business following the successful deployment of the technology in its Australian operations.

Published in Deals
Monday, 26 September 2011 01:40

A bit of Gartner magic for RightNow, Compuware

Two major global vendors, RightNow and Compuware have been named as leaders in their respective IT fields by analyst firm, Gartner in its Magic Quadrant for 2011. RightNow is in the quadrant with its web customer services solutions and Compuware gains recognition for its application performance monitoring solution.

Published in Market




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