Displaying items by tag: Customers

Tuesday, 08 November 2011 17:28

TechnologyOne snares multiple CRM deals

Enterprise software provider, TechnologyOne has secured five major deals for its customer relationship management (CRM) software in the last quarter, and has as also gone live at a number of customer sites with what it claims are 'industry-first applications'.

Published in Deals
Thursday, 03 November 2011 11:42

Big data analytics take-up increases

The uptake of big data analytics as a strategic business tool by enterprises is growing and spreading further as businesses increasingly put their faith in extracting data which will help drive business benefits in areas like customer services and trends.

Published in Market
Monday, 31 October 2011 15:05

Offshore contact centres losing appeal

The era of offshore contact centres seems to be on the wane with a report out today revealing that a massive 80 percent of senior executives in Australia, North America and Europe have no future plans to offshore their contact centres, and just two percent prepared to go offshore in the next year or two. However, Australia could buck the trend, if the onshore price is right!

Published in Market




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