Customers have become increasingly satisfied over the past 12 months with the service they receive from telecommunications providers, according to a newly published survey, despite previously reduced levels of satisfaction.

Telstra has launched its loyalty program — Telstra Plus — claiming a ‘first of its kind' loyalty program for an Australian telco.

Eleven telcos have been warned by the communications regulator, the Australian Communications and Media Authority, for failing to tell potential new customers that they do not provide priority assistance services, or failing to name a telco that does.

Published in Telecoms & NBN

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