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Displaying items by tag: Customers

Tuesday, 25 August 2009 10:05

Online, offline intelligence for Officeworks

Office products and solutions retailer, Officeworks, is looking to get a better handle on how to engage and communicate with its customers and further build its online and offline business with its contracting of business intelligence provider, Site Intelligence, to deliver a customer analytics and BI system.

Published in Deals
Cyber criminals have been tricking Australian taxpayers into revealing highly sensitive, personal information – essentially stealing their identities – to get hold of their tax refunds in a new phishing scam targeting the Australian Tax Office.

Published in Security
Monday, 24 August 2009 08:52

RightNow cloud for online-only insurance

CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.

Published in Deals

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