Displaying items by tag: Customers

Cloud messaging and customer experience automation platform provider Pypestream has integrated with global streaming media intelligence company Conviva to jointly offer proactive digital “conversational experiences” through notifications, eliminating the need for customers to reactively call or email a call centre.

Published in Market
Monday, 07 September 2020 17:49

How Australian business can tap data for growth

It’s never been more important to put your business data to work

VENDOR NEWS: It’s incredible to think that despite everything we know about data - the amount we generate, its latent value - and the myriad of tools available to exploit it, most data available to businesses still goes untapped.

The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).

Published in Telecoms & NBN

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