Home Tag Customers

Internet service provider Internode attributes long-term investment in its brand and services as part of the reason for the company achieving the highest overall customer satisfaction scores in the Internet satisfaction survey conducted by consumer advocacy group CHOICE.

Published in Strategy

Should you be the “David” that tries defeating the Amazon goliath, or can Alley’s Amazon-friendly platform solution “Goliath” help you outsell your real competitive “enemies” instead?

Published in Fuzzy Logic

Optus is compensating customers over its failure to reveal it was providing less data than it had advertised after the competition watchdog, the ACCC, accepted an undertaking from the telco to credit data back to consumers.

Published in Telecoms & NBN
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