Displaying items by tag: Customers

Small businesses have been among the hardest hit by COVID-19 in Australia but new research on the impact on their operations shows SMEs nationwide have adapted swiftly to the challenges by embracing digital commerce.

Many Australian businesses believe COVID-19 has presented them with an opportunity to innovate, according to new research by Microsoft which found that for the majority of organisation surveyed, the pandemic accelerated digital transformation and the digitisation of customer and supply chain interactions.

Tasmanian electricity retailer 1st Energy has admitted it likely misled consumers in making representations to consumers in the State during unsolicited telemarketing calls.