Tag
Monday, 11 February 2019 11:58
Long wait times as Australian telcos get 88 million customer calls
Australia’s five largest telecommunications companies received more than 88 million inquiries in the 2017-18 financial year and, in some cases, customers had to wait from four to six minutes for their calls to be answered, according to a new report from the Australian Communications and Media Authority.
Published in
Business Telecommunications
Friday, 08 February 2019 11:22
Telstra hits back at ’misleading’ claims by union
Telstra has labelled criticism of its internal job allocation systems by the CEPU Communications Union chief Shane Murphy as “grossly misleading".
Published in
Telecoms & NBN
Tuesday, 29 January 2019 12:22
Telco complaints fall to lowest level in three years: report
The rate of consumer complaints in Australia about telecommunications services fell further in the most recent quarter – generating the best results seen since 2015.
Published in
Business Telecommunications
