Foxtel is now directing its customers previously using the Foxtel Now mobile app to its Foxtel GO app which it says will give mobile phone or tablet users a simplified experience with the best of TV and on demand in one place.

SPONSORED NEWS. The Perception Gap Between Retailers, Sales Assistants and Shoppers

The front line is where the action happens – and employees who are in the thick of daily operations get a real feel for what’s happening. In retail, this is where sales assistants interact with customers. When retail decision makers are removed from the front line, how well do they know what the customer wants and what their employee needs?

Optus has unveiled CX Academy and a program for its employees designed to improve customer experience and services outcomes.