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Monday, 26 October 2020 23:31

Four pain points in the omni-channel contact centre and how to avoid them

GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: An omni-channel contact centre can help your business service its customers more effectively but rolling one out is not without its pitfalls.

Published in Guest Opinion

Wednesday, 21 October 2020 11:24

Whispir boosts customer count, reports strong revenue growth

Communications workflow platform provider Whispir has recorded its strongest quarterly customer growth ever for the first quarter ending 30 September 2020, onboarding 35 net new customers during the quarter to bring its total customer count to 665.

Published in Listed Tech

Wednesday, 07 October 2020 10:58

Optus opens ‘most sophisticated’ flagship store in Brisbane

Optus has opened a new store in Brisbane which it says is its “most sophisticated” national flagship store, giving customers and visitors a taste of its “vision for the future” of its retail stores.

Published in Business Telecommunications

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WEBINARS ONLINE & ON-DEMAND

FREE WEBINAR: Hyland to host a free webinar on October 29th, explains the importance of Enterprise Search for government agencies.
All government agencies and departments face the universal challenge of…
Living your Best Online Life: ASCCA's Online Conference, 9am-4.30pm on 10 November 2020
ASCCA is the Australian Seniors Computer Clubs Association, and since…
Cloud Transformation Online A/NZ: a must-attend for senior cloud execs
ONLINE EVENT INVITATION "Cloud Transformation Online" for senior cloud executives.…
OutSystems to co-host webinar with IDC, focusing on agility and the necessity of faster, omni-channel user experiences
GUEST WEBINARS: Business conditions are challenging, and the strongest organisations…
WEBINAR 15 OCTOBER: Digital Accessibility with Greg Barnett from AccessHQ - VIDEO INTERVIEW
Given the current Covid-19 crisis and the greater shift to…

GUEST ARTICLES

Unlocking the virtuous cycle of data investment and innovation
Investing now is vital to support long-term future growth GUEST…
Using fake data to protect against cyberattacks
GUEST OPINION by Jim Cook, Attivo Networks: Separating truth from…
Four pain points in the omni-channel contact centre and how to avoid them
GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: …
Here’s why we need to stay safe in the new contactless economy
GUEST OPINION by Yaniv Hoffman, Radware: A recent report reveals…
Building Resilience for Long-Term Recovery: Boards and Business Leaders' Duty
GUEST OPINION by Ed Pullen - Director at Dataminr, ANZ: …
Aussie firms outsourcing IT functions to South Africa amid COVID-19 disruptions
GUEST OPINION by Andy Searle, CEO, Business Process Enabling South…
Quick, easy and on-demand access to information across multiple platforms – Introduction to Enterprise Search
GUEST OPINION by Hyland: Hyland to host a free webinar…
FREE WEBINAR: Hyland to host a free webinar on October 29th, explains the importance of Enterprise Search for government agencies.
All government agencies and departments face the universal challenge of…
Micro Focus Reveals Findings From Digital Transformation In Government Study
GUEST RESEARCH: Micro Focus (LSE: MCRO; NYSE: MFGP) has revealed the findings…
Meeting the needs of the modern cloud-first enterprise
GUEST OPINION: Prior to the advent of cloud computing, IT…

VENDOR NEWS

PacketLight Networks Achieves Common Criteria EAL2 Certification
COMPANY NEWS: PacketLight Networks, a leading provider of DWDM and optical…
Azure Space – cloud-powered innovation on and off the planet
Today, Microsoft is taking the next giant leap in cloud…
Whiddon Deploys Nutanix in Move to Enable Aged Care
Australian Aged Care Provider Revamps IT Infrastructure to Create “Right…
Record Customer Receipts Highlight Netlinkz Growth In China
COMPANY NEWS: Netlinkz Limited (ASX: NET) today reported record receipts…
Workday Named a Leader in Gartner Magic Quadrant for Cloud Financial Planning & Analysis Solutions
VENDOR NEWS: Positioned as a Leader for Fourth Year in…
$5M Cap Raise Puts MyFiziq On Sure Footing For Potential NASDAQ Listing
COMPANY NEWS: There has been a strong investor focus this…
Canopy Growth Founder Joins Creso Pharma As It Clocks $2M In Purchase Orders YTD
VENDOR NEWS: Though it has had its issues over the…
Preply Unveils New Slate of Business Language Training Programs
COMPANY NEWS: Preply has just unveiled a brand new slate…
WhiteHawk Ramps Up Cyber Revenues With US$1.5 Million Contract Extension
COMPANY NEWS: WhiteHawk Limited (ASX: WHK) has been awarded a…
Majority of Industrial Enterprises Face Increase in Cyber Threats Since COVID-19 Pandemic Began
New Survey Reveals IT and OT Security Professionals’ Shifting Concerns,…

Guest Opinion

Unlocking the virtuous cycle of data investment and innovation
Investing now is vital to support long-term future growth GUEST…
Using fake data to protect against cyberattacks
GUEST OPINION by Jim Cook, Attivo Networks: Separating truth from…
Four pain points in the omni-channel contact centre and how to avoid them
GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: …
Here’s why we need to stay safe in the new contactless economy
GUEST OPINION by Yaniv Hoffman, Radware: A recent report reveals…
Building Resilience for Long-Term Recovery: Boards and Business Leaders' Duty
GUEST OPINION by Ed Pullen - Director at Dataminr, ANZ: …

Guest Interviews

Why Entrust Datacard is now just Entrust
GUEST INTERVIEW: Entrust Datacard recently renamed and rebranded itself as…
A Q&A with Adam Gordon, the new Country Manager ANZ of Varonis
Adam Gordon is the new ANZ Country Manager of cybersecurity…
Lockdown caused cyber crime spike, says Radware
The lockdown in response to the COVID-19 pandemic has been…
Hyland Australia plans push into government
Content services vendor Hyland is planning a major push into…
Changing lives is a rewarding way to tackle skills shortages, says Iress CEO
GUEST OPINION There are currently more than 70 million displaced…

Guest Reviews

Review - Tenda MW5c AC1200 whole home mesh Wi-Fi system
REVIEW PROMOTION Wi-Fi is wonderful for connecting phones, tablets, laptops,…
Review - Tenda 4G09 AC1200 dual-band Wi-Fi 4G+ LTE router
REVIEW PROMOTION You can't always cable in the Internet wherever…
Review - CAT Video Repair Software
REVIEW PROMOTION No matter how careful we are, and no…
SolarWinds AppOptics Brings Application and Infrastructure Performance to Light
It's imperative in today's complex interconnected world of software and…

Guest Research

Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has…
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in…
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS…
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease…
DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…

Guest Research & Case Studies

Micro Focus Reveals Findings From Digital Transformation In Government Study
GUEST RESEARCH: Micro Focus (LSE: MCRO; NYSE: MFGP) has revealed the findings…
Australian consumers put a price on privacy: almost half would pay more to do business with an organisation committed to protecting their personal data
Just one in 14 Australian consumers trust organisations to keep…
Organisations are never the same after being hit by ransomware, according to Sophos global survey
The confidence of IT managers and approach to battling cyberattacks…
Webroot warns of COVID-19 clicks, why phishing still works and how to stay unhooked
COVID-19 cyber criminals are still hooked on a feeling that…
New OT cyber security specialist to protect Australian business interests
SECURITY SOLUTION ANNOUNCEMENT: The founder of a new Australian-based OT…

Channel News

MSP Connect growth accelerates, says Sophos
Cyber security firm Sophos says there has been significant worldwide…
Data#3 partners with Gaggle on student mental health needs initiative
Australian listed IT services provider Data#3 is partnering with US-based…
Dicker Data launches new Microsoft Cloud business unit
ASX-listed IT hardware, software and cloud distributor, Dicker Data, has…
Gigamon, Nokia claim ‘breakthrough’ network visibility, customer experience solution delivery
Network monitoring provider Gigamon has partnered with Nokia to deliver…
BrainStorm IT, Syspro ink deal for Australian market
Melbourne headquartered enterprise software development company BrainStorm IT has signed…
Amazon to sell Spacetalk in the UK in deal with MGM Wireless
Ecommerce giant Amazon is signed up to sell MGM Wireless’…
RingCentral signs master agent Australian distribution deal with Westcon-Comstor
Enterprise cloud communications provider RingCentral Australia has announced a master…
Avaya, Tradewinds Brokerage ink master agent agreement
Unified communications vendor Avaya and Tradewinds Brokerage have signed a…
MaxContact partners with CommsChannel in Australian market
UK-based cloud contact centre provider MaxContact has expanded its Australian…
Melbourne’s Royal Children’s Hospital selects Spectralink for communications
The Royal Children’s Hospital Melbourne (RCH) has selected purpose-built, enterprise-grade…

Comments

Re: iTWire - Sydney Morning Herald shows it knows nothing about encryption

Why anyone would believe the cut and paste print, with an occasional poorly researched article from the MSM print division,[…]
Re: iTWire - GitHub bows to RIAA, takes down source for YouTube video downloader

This is so moronic. Anyone with a modicum of knowledge can easily navigate around any fences designed to stop people[…]
Re: iTWire - How real is AI?

Quite an interesting range of views.
Re: iTWire - GitHub bows to RIAA, takes down source for YouTube video downloader

The RIAA is about to be schooled in the Streisand Effect.
Re: iTWire - A VPN is fast becoming a commodity of the digital era, but the right VPN matters

A nice advatorial.I would suggest strongly though that anyone needing a VPN does some research as there are others which[…]