Tuesday, 21 May 2019 09:30

Westpac out in the cold as Apple Pay arrives for NAB customers Featured

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Westpac out in the cold as Apple Pay arrives for NAB customers Supplied

Westpac is the last remaining big Australian banking institution not to offer Apple Pay, after another holdout, NAB, announced that the service had gone live for its customers on Tuesday.

At the beginning of May, when iTWire asked NAB whether it had any plans to offer Apple Pay, the bank was unwilling to give an indication either way.

In a statement on Tuesday, NAB chief customer experience officer Rachel Slade said: “We’ve been hearing from customers that they want Apple Pay and it’s great to be able to launch this service today."

Apple Pay allows people to pay via their iPhone, Apple Watch, iPad or Mac and is available for NAB personal and business customers with an eligible NAB Visa debit or credit card.

Commonwealth Bank, along with Bendigo and Adelaide Bank, NAB and Westpac, attempted to cut a deal with Apple over Apple Pay in 2017, but the Australian Competition and Consumer Commission denied them the right to negotiate collectively.

The banks had sought authorisation to bargain with Apple for access to the near-field communication controller in iPhones, and reasonable access terms to the App Store.

Such access would have allowed the four to offer their own integrated digital wallets to iPhone customers in competition with Apple’s digital wallet, without using Apple Pay.

Subsequently, Bendigo and Adelaide Bank quietly adopted Apple Pay. ANZ was not part of this cartel, and has been offering Apple Pay since April 2016.

Slade added: "We’re continuing to listen to customer feedback and take action to become the bank our customers want.

“As part of our transformation we are investing significantly in our technology and digital services to support our customers to manage their money how they choose.”

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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