Thursday, 14 November 2019 01:32

Verizon Connect launches Field Service Dispatch solution for Australia

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The Australian arm of connected vehicle company Verizon Connect has launched its Field Service Dispatch solution for the Australian market, providing a solution it says makes it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real-time.

Verizon Connect Field Service Dispatch works with the Verizon Connect Reveal platform to combine both vehicle location data and technician status, helping operation managers make faster, more informed decisions and to provide better service - all from a single application without having to switch between telematics and field service solutions.

“Operations and fleet managers want a centralised hub where they have complete visibility into vehicles, workers and the work they are doing,” said Erin Cave, vice president of product management at Verizon Connect.

“Verizon Connect Field Service Dispatch provides a simplified approach to managing drivers, technicians and jobs. This enables customers to streamline business processes, efficiently schedule jobs and improve customer service - all from one pane of glass.”

Verizon Connect lists key features of Field Service Dispatch including:

●      Simple scheduling - view available technicians and vehicle location and schedule jobs in an easy-to-use calendar

●      Easy dispatching - quickly assign and dispatch jobs to notify one or more technicians that a job is scheduled

●      Real-time notifications - automatically send booking confirmations and reminders to customers

●      Technician mobile application - easily add notes, photos and signatures from the job site via the mobile app to keep the office up-to-date

●      Live Map integration - view a technician’s real-time vehicle location, schedule information on the Live Map and make more informed scheduling decisions

Field service dispatch also helps operations managers improve customer service by enabling them to provide more accurate estimated times of arrival (ETA) to their customers, Verizon Connect concluded.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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