Through the partnership, 8x8 Contact Centre customers will benefit from a single source for what is touted as the “best-in-class cloud-based contact centre solutions and deep integrations to Verint’s Workforce Management”.
“Tight synchronisation of historical and real-time interaction data and agent information from 8x8 Contact Center with Verint Monet or Verint Enterprise comes out of the box without the need for professional services, allowing organisations to optimise customer engagement operations by making it even easier to plan, forecast, and schedule contact centre agent workloads.” the two companies said in an announcement this week.
“Joining forces with Verint enables us to further expand our workforce management offerings with market-leading solutions,” says Dave Sipes, CEO at 8x8.
“These integrations support our ‘operate-from-anywhere’ approach - enabling organisations with contact centres of all sizes as well as those looking for a single-vendor integrated communications and contact centre solution to easily collaborate and connect agents, employees and customers.”
“The Verint Open Cloud Platform supports deep integrations and purpose-built solutions for businesses of all sizes,” says Verint’s Dan Bodner, CEO.
“The integration gives 8x8 customers access to Verint's innovative cloud applications that drive elevated customer and employee experiences.”
“As a retail organisation, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters Inc., a leading lifestyle products and services company which operates a portfolio of global consumer brands comprised of the Anthropologie, BHLDN, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues brands.
“With 8x8 and Verint now integrated, Urban Outfitters' Information Technology team can continue to provide to our Contact Centre Management team the best experience to manage employees and the intra-day information that results in the highest quality customer experience.”