Monday, 28 November 2016 11:19

Scams on the increase as scammers target pensions, Centrelink benefits Featured

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Scams on the increase as scammers target pensions, Centrelink benefits Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Scammers have fleeced more than $27,000 from unsuspecting Australians this year, targeting many with bogus calls, supposedly from the Department of Human Services or Centrelink, targeting pensions and unemployment benefits.

The latest Scamwatch report from the Australian Competition and Consumer Commission (ACCC) warns that since January this year, more than 2200 reports of the scam have been received since January.

The ACCC says this year four individuals have reported losses of $1000 or more, a significant increase from 2015, when there was $3500 reported lost and 560 contacts.

“If you receive a phone call out of the blue from someone claiming to be from the Department of Human Services or Centrelink claiming that you are eligible for an increase in your pension or benefit, hang up,” ACCC deputy chair Delia Rickard says.

“The scammer will claim that you’ve been sent a letter about an increase in your benefits and not responded to it. They will then claim that your file has been sent to Canberra and that you can either go to Canberra to fill out the required form or you can pay a fee and have the forms sent to you.

“The scammer’s main objective is to get your money and they usually ask for payment via wire money transfer or iTunes cards. To push you into paying this money, the scammer might threaten that you will not receive any further benefits until the situation is resolved,” Rickard says.

Rickard warns that the Department of Human Services will never ask you to deposit money in order to receive a payment and she says, “If in doubt, don’t use any contact details provided by the caller. Look up the government department or organisation yourself in the phone book or online, and phone or email them."

Here’s a list of measures which the ACCC recommends you take to protect yourself from scammers:

•    If you receive a phone call out of the blue from someone claiming to be from Centrelink and offering an increase in benefits, hang up;

•    If you have any doubts about the identity of any caller who claims to represent a government department, contact the department directly using independently sources details;

•    Never give your personal or financial details over the phone unless you made the call and the phone number came from a trusted source;

•    Any requests to send money via a gift card (such as iTunes) should be treated as highly suspicious as they are not considered a legitimate source of payment; and

•    Never send any money via wire transfer or any other means to anyone you do not know or trust.

To report a scam to the ACCC's Scamwatch click here.


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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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