Thursday, 04 October 2018 11:17

OFX deploys Box in global business


Australian money transfer company OFX has successfully deployed a cloud content management solution from Box in its seven global offices as part of its strategy to become a digital workplace.

“Box has completely transformed how we work on content,” said Phillip Scott, head of IT Operations at OFX.

“From our internal procedures through to how we process content from clients, Box has helped us to modernise our systems, making us significantly more efficient and productive and ultimately helped us to serve our customers better.

“Additionally, by leveraging Box Platform our consumer and corporate clients can easily provide us with documents like passports, driver’s licenses, and bank statements, in a secure and compliant way. Such documents are essential for the new client registration process.

“Further, by adding metadata within Box, we’re able to tag attributes like Geography, Client, Type, etc. This makes processing, accessing, and tracking vital information immeasurably better than our old way of working.”

“OFX is a great example of a Fintech which is benefitting by modernising its business processes,” said Scott Leader, Box vice-president of ANZ.

“The IT team has taken a new approach to managing content and is reaping the rewards. We’re delighted that Box has given OFX greater control and security over content, and that we can help keep OFX compliant with Australia’s strict data regulations.”

OFX selected Box to:   

  • Replace its on-premise file servers and migrate all its content to the cloud for greater control and flexibility;
  • Leverage Box Platform APIs to enable customers to easily upload documents directly from the OFX customer portal. This has helped the compliance team to dramatically improve success rates for document receipt and processing times;
  • Automate content workflow processes;
  • Migrate sensitive information off email and into a secure cloud environment;
  • Integrate with its telephony system to automatically store and log all calls; and
  • Integrate Box with Okta and Office 365 providing a pure cloud IT stack.


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).



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