The deployment will support the council’s multifaceted demands and enable it to capture and manage processes, with a strategy to roll out Salesforce to integrate legacy systems and create a single source of information delivering improved customer experiences.
Sasha Lord, Executive Officer Customer Experience, City of Whittlesea, says, “Prior to the deployment of Nintex Promapp, we lacked an accurate record of processes and realised the necessity for a central repository. We also wanted to enable our 1,000-strong workforce to make recommendations, improvements and timely updates in the years ahead, while having access to what they need to achieve operational excellence.
“We liked the fact that Nintex Promapp is cloud based, easy to use, and has an attractive and a visual user interface.”
“We’ll be able to provide transparency and consistency to both internal staff and stakeholders. This will become increasingly important as our region grows. With tools like Nintex Promapp, council resources can meet the demands to work smartly and collaboratively. Our ultimate goal is for Nintex Promapp to become a knowledge base for the organisation.”