Wednesday, 07 August 2019 11:13

Nintex deploys Promapp for City of Whittlesea

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Nintex deploys Promapp for City of Whittlesea Image jscreationzs, FreeDigitalPhotos.net

The City of Whittlesea council in northern Melbourne has commenced deployment of the Nintex cloud-based solution Promapp throughout its council operations.

The deployment will support the council’s multifaceted demands and enable it to capture and manage processes, with a strategy to roll out Salesforce to integrate legacy systems and create a single source of information delivering improved customer experiences.

Sasha Lord, Executive Officer Customer Experience, City of Whittlesea, says, “Prior to the deployment of Nintex Promapp, we lacked an accurate record of processes and realised the necessity for a central repository. We also wanted to enable our 1,000-strong workforce to make recommendations, improvements and timely updates in the years ahead, while having access to what they need to achieve operational excellence.

“We liked the fact that Nintex Promapp is cloud based, easy to use, and has an attractive and a visual user interface.”

“Nintex Promapp will now be able to support our Salesforce investment and provide evidence to inform decision making, enabling us to improve how we work and positively impact business outcomes.

“We’ll be able to provide transparency and consistency to both internal staff and stakeholders. This will become increasingly important as our region grows. With tools like Nintex Promapp, council resources can meet the demands to work smartly and collaboratively. Our ultimate goal is for Nintex Promapp to become a knowledge base for the organisation.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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