Friday, 07 May 2010 14:41

HCL teams with Stellar to tackle Australian BPO market

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India-based global IT services provider HCL Technologies has teamed up with global call centre and business process outsourcer, Stellar Asia Pacific to jointly offer business services and outsourcing services in Australia.

They intend to leverage HCL back office and technology product capabilities that complement Stellar's customer relationship management services.

"In addition to its 26 BPO delivery centres across APAC, Europe, and the Americas, HCL will leverage Stellar's Australian and Philippines contact centre capabilities to offer near-shore, offshore delivery option to clients," said Rajiv Swarup, corporate vice president, HCL Technologies.

John Hollingsworth, CEO, Stellar Asia Pacific, added: "HCL and Stellar will target new industries and provide an expanded offering to both new and existing clients in the Australasian market."

HCL and Stellar say they will target specific industry segments such as Banking & Financial Services, Telecommunications, Manufacturing, Utilities Services, Retail and Media.

According to Datamonitor, the BPO services sector in Australia was valued at USD $US5.55b in 2008 and is expected to grow at a rate of 7.5 percent to 2013, reaching a value of $US7.97bmillion by the end of the period.

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