Monday, 30 September 2019 13:04

Genesys restructures with two new business units

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Genesys restructures with two new business units Image jscreationzs, FreeDigitalPhotos.net

Customer relationship management software provider Genesys has created two new business units which it says will accelerate innovation and address heightened customer demand for its cloud offerings.

Under the new structure the two units - Genesys Cloud and Genesys Core – will be unified by the cloud division by combining the PureCloud and workforce engagement management (WEM) group. The second unit, Genesys Core, is comprised of PureEngage and PureConnect on-premises and cloud.

According to Genesys the division means customers will benefit from faster delivery of targeted portfolio enhancements and artificial intelligence-driven applications at scale.

Genesys has appointed two general managers to lead the business units - Olivier Jouve takes the helm of Genesys Cloud, and Barry O’Sullivan heads up Genesys Core, with both executives reporting directly into Genesys CEO Tony Bates.

And Genesys also announced the appointment of Peter Graf as Chief Strategy Officer.

“This new structure enables us to provide even greater value to our customers and partners by rapidly delivering innovation across our market-leading product portfolio,” Bates said.

“I want to acknowledge the tremendous work Peter and his team have done to deliver AI-powered, cloud-based common services that make this new structure possible. I look forward to his contributions as our new Chief Strategy Officer as well as those from Olivier and Barry to drive our future growth and disruptive vision of hyper-personalisation.”

As General Manager of Genesys Cloud, Jouve adds to his existing responsibilities as Executive Vice President of PureCloud, the company’s Software as a Service (SaaS) solution.

And in addition to continuing to head its operations, product strategy and commercial activities, he will take on ownership of the company’s WEM business.

Jouve’s career spans more than 30 years and includes senior executive roles for IBM, including as Vice President of offering management for IBM Watson IoT.

O’Sullivan moves from the Genesys operating committee and joins the company as Executive Vice President and General Manager of Genesys Core.

Genesys says that in his new role, O’Sullivan will leverage his extensive industry, AI and unified communications knowledge, along with his intimate understanding of the business, to take the Genesys Core division to the next level.

“We’re extremely fortunate to have executives of Olivier’s and Barry’s calibre leading our business units. With their extensive experience, strong leadership and incredible business vision, they are each ideally suited to help us continue to solve our customers’ toughest challenges and further propel our ongoing momentum,” Bates said.

Genesys says Graf will transition from Genesys Chief Product Officer to a new role as Chief Strategy Officer, responsible for developing, communicating, sustaining and executing the Genesys strategy – and with responsibility for strategic alliances, mergers and acquisitions, business operations and “disruptive innovation”.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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