Friday, 02 December 2016 12:02

Genesys completes Interactive Intelligence buy

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Contact centre software vendor Genesys has completed its acquisition of customer experience vendor Interactive Intelligence.

The previously announced acquisition sees Genesys now claiming over 10,000 customers in more than 100 countries supporting over 25 billion customer interactions per year.

Genesys chief executive Paul Segre says the company is now able to support customers of “any size in all industries everywhere in the world with the most complete portfolio available in the cloud and on-premise”.

“With this announcement, Genesys ushers in a new era in customer experience. The combination of Genesys and Interactive Intelligence creates the largest innovation leader purely focused on delivering exceptional customer experiences. We’re pleased to welcome the Interactive Intelligence team.”

With the completion of the transaction, Segre will continue to serve as chief executive and Genesys will maintain its headquarters in Daly City in the US, as well as key offices in Indianapolis, Indiana and Durham, North Carolina.

The acquisition, for about US$1.4 billion, saw Interactive Intelligence shareholders received US$60.50 per share in cash for each share of Interactive Intelligence common stock they held at closing.

With completion of the transaction, Interactive Intelligence ceased to be a publicly traded company and is no longer listed on Nasdaq.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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