Monday, 07 April 2014 16:44

F5 opens new support centre to service NZ, Australia region

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F5 Network has expanded its worldwide technical support operations, opening a new Support Centre in Auckland which it says has been established in response to strong demand for Application Delivery Network solutions and services in the ANZ region and a growing partner ecosystem in Asia Pacific.

“F5's new Support Centre is ideally located to enhance the transition between Support Centres in the North American time zone and centres located in Singapore and China, to provide localised support for Australian and New Zealand customers,” said Ian Barkley, Senior Director of Service Delivery at F5 Networks.

"F5 has witnessed substantial growth in Asia Pacific over the past year, and an important element of our strategy is to enhance the way we serve our partners and customers in the region.

"We believe that the establishment of a new Support Centre will be critical to our partners and key in being closer to our customers in terms of geography and time zones. By offering the convenience of multi-language and regional support, F5 can be more responsive to ensuring the satisfaction and success of our customers."

The new Auckland-based centre is F5’s fifth and newest Support Centre in Asia Pacific and Japan, which include Singapore, Beijing, Shanghai and Tokyo, in addition to five other support centres in other countries.

Barkley say locally based engineers, who have undergone a rigorous training program at F5’s headquarters in Seattle, will staff the new Auckland Support Centre.

F5 Managing Director Australia and New Zealand Tony Bill said that with the opening of the Support Centre in Auckland, partners across Australia and New Zealand will continue to have access to F5's “comprehensive range of services” that are designed to better address their business requirements and accommodate needs, now with regional support, including:

•    Improved local time zone coverage by engineers in region

•    Technical telephone support available 24x7

•    Online technical support available 24x7 through AskF5, an extensive technical knowledgebase located within F5 Networks’ corporate website

•    Technical support staff skilled in languages including Mandarin, Cantonese, Korean and Japanese

 “In a global marketplace, our number-one priority is our customers, and ensuring they have access to technical support 24x7. It gives us great pride to be able to support our growing customer base wherever they are in the world.

“We look forward to continuing our efforts in supporting our customers throughout the year ahead and beyond,” Bill said.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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