Tuesday, 21 October 2014 12:59

Aussie Post boosting rural, regional services Featured

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Australia Post is deploying new FlexiPOS point-of-sale technology in over 300 regional and rural licensed post offices across Australia in a move which it says will enhance services to local communities.

The deployment is part of a major investment by Australia Post in its regional and rural network, which so far this year has seen total payments to licensees increased by over 10% – or approximately $40 million – which is its largest annual increase in payments to licensees ever.

The rollout of FlexiPOS will commence next month, with the majority of post offices receiving the new technology by mid-2015. As part of the FlexiPOS rollout, Australia Post is visiting local communities to discuss how the needs of its customers are changing and how the business is responding.

According to Christine Corbett, Executive General Manager Postal Services, Australia Post is focused on creating new revenue streams for post office licensees.

Corbet said Australia Post views its nationwide retail network as a “critical strategic advantage” and the organisation is determined to maintain the role of the post office as a provider of “vital, trusted services in communities throughout Australia”.

“Despite the challenging retailing conditions of the past four years we have maintained the number of post offices at a consistent level – just over 4, 400 outlets, with more than 2,500 in rural and regional Australia.

Corbet says Australia Post is very focused on creating new revenue streams for the corporation and its partners by investing heavily in customer growth  opportunities.

Deployment of the new technology will provide Australia Post customers with access to a greater range of products and services at their local post office including:

•    Banking services on behalf of Australia Post’s 70 agency banking partners

•    Additional payment methods of EFTPOS and credit card

•    Recharge vouchers

•    Prepaid cards

•    Postage assessment and postage label printing

As part of the Australia Post national 'conversation' and customer feedback strategy, and o find out where the next local community events are, or to join the discussion online, visit this website.

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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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