Aussie Broadband says the help in the fight against the bushfires came about after its Software Development Manager, David Barr, wrote some “very clever software to match customers’ locations against areas known to have been affected by the fires”.
“Aussie Broadband is based in the bush, and many employees, our families and friends have all faced bushfires,” Barr said.
“I felt I couldn’t do anything to help with the fires directly. So this was one way that I knew I could help.”
Barr wrote a system to retrieve this data from the CFA websites and correlated it to NBN premises inside those burn areas. He then located Aussie Broadband’s own NBN customer premises inside those burn areas.
“It wasn’t difficult to check if any of our customers had lost their internet connectivity. We were able to reach out and offer them credit and other support. It only took a few minutes using the technology to gather the necessary data.”
“One of our strongly-held values is be good to people,” added Barr.
“We wanted to let our customers facing tough times know that we’re thinking of them, and also that we’re taking action. This technology enables us to do this.”
Aussie Broadband also cancelled scheduled maintenance planned for NSW and Queensland due to the fire