Aegis Services Australia, in collaboration with the Victorian Government, will invest $4 million in its new Asia Pacific Centre of Excellence. The company will be looking to hire new staff with mainly analytical skills, including financial and accounting experts, statisticians, social media content and domain experts.
The centre will be equipped to provide a full range of business analytics, social media and multi-channel customer experience solutions across customer management, data management to social and digital media engagement, predictive and prescriptive analytics across multiple industries.
Aegis Global CEO Sandip Sen said that the company’s Australian business was positioned for strong growth and that the company was committed to investing strongly in Victoria.
Welcoming the Victorian Government’s support of Aegis’ Australian business case, Sen said the company was “very impressed at the proactive steps the Victorian Government takes to attract and grow international investment.”
“We chose Melbourne for its language capabilities, high-quality educational institutions, diverse skill base and the strong support provided by the Victorian government.”
Sen also said that Victoria’s highly skilled workforce and mature service industry provided an opportunity to service customer markets and segments, particularly in relation to knowledge or value added business services that are considered strategic to the business.
With the new Centre for Excellence, Aegis says it will expand existing local skill sets in sales and marketing, customer management, multi-channel and lingual capabilities, social business, quality assurance and operations management, data management and analytics and larger scale BPM services.
Anthony Seaegg, CEO of Aegis Australia Services, said Aegis was making significant investments to assist enterprises create an environment to harness their business performance through improved customer data management and intelligence.
“This strategic expansion will also act as a hub to penetrate newer segments and augment existing capabilities, thus further expanding Aegis’ Business Process Management initiatives which have already generated multiple Australian success stories.”
The Victorian Premier Denis Napthine said the Aegis investment was an example of the government’s commitment to creating Victorian jobs and boosting the state’s economy.
“This significant expansion will mean a doubling of Aegis’ existing Victorian workforce and a substantial investment in training and up-skilling of Aegis Services Australia’s workforce.”