ACCAN says the NRS is a vital service that allows its users to communicate for work, socially, and in emergencies.
“All Australians deserve the right to reliable communications whether they access it through traditional telco technology or through the NRS,” said ACCAN chief executive Teresa Corbin.
“ACCAN is pleased that the NRS will maintain existing call relay options when the new provider, Concentrix, begins delivering the service in October. This means that many users who rely upon the essential communications service will be unaffected by the new arrangement. However, ACCAN notes that users of the handset-based Captioned Relay service will need support to transition to a new technology option.
Corbin said that as Australia’s peak body for communications consumers, ACCAN would be actively engaging with NRS users, Concentrix, and the Department of Communications and the Arts to ensure a seamless transition process for all NRS users.
“This service is too important to all Australians to allow it to falter as changes take place in the background,” she explained. “NRS users must be able to trust that they will have continuity of service during the transition.”
Corbin said that with a contract now in place for the NRS until 2022, ACCAN strongly urges the government and Concentrix to make sure that the whole Australian community are adequately informed about this important service. “All NRS users must also be properly supported to determine the best technology for them to access the NRS, and how to use it.”
ACCAN says that for many years, the NRS has enabled Australia to be a world-leader in delivering accessible telecommunications for those who are deaf or have hearing or speech impairment, and it is hopeful that this can continue throughout the transition and into the future.