ACCAN was commenting on the Department of Communications and the Arts release last week of its Triple Zero implementation plan, and its own submission and recommendations to a review back in 2014 of the emergency call service.
In its submission to the review, the ACCAN recommended the implementation of the SMS capability for triple 000 calls, as well as:
• A recommendation for the implementation of mobile application capability for triple zero calls, and
• A recommendation that further public consultation be undertaken before information other than location information is required when making triple zero calls.
The ACCAN says it is disappointed that the Triple Zero (000) Review report does not recommend a move to provide all Australians with “anytime, anywhere, any device access to 000 emergency calls”.
“Introducing SMS 000 services would benefit consumers who are unable to make a voice call, such as consumers who are Deaf or hard of hearing or consumers who have a speech impairment.
“SMS 000 services would also be useful to consumers who are in dangerous situations when it is unsafe to make a voice call, for example a domestic violence or hostage situations.”
On a more positive note, the ACCAN notes that the Triple 000 report states that there is “merit to exploring non-verbal contact methods of contacting Triple Zero emergency services”.
“ACCAN looks forward to working with the States and Territories and emergency service organisations in developing new contact methods, particularly for SMS 000.”