Having serviced over 300,000 customers through its Australia and New Zealand wide coverage of technicians over the past 20 years, QK is one of Australia's leading providers of consumer technology services. QK offers on-site installation, warranty servicing and repairs, deployment and upgrade services and is partnering with iTOK to expand its offerings to include best of breed remote service.
'We reviewed the market for remote service delivery and identified the iTOK solution to be the best available to deliver services to our customers' said Ben Wortley QK CEO. 'Our business is all about making technology work within the consumer, SOHO and SMB sectors and the iTOK solution will allow us to deliver highly scalable solutions to our customers without sacrificing quality or our personal approach to service.'
iTOK's technology is used to support the customers of some of the US's major internet service providers. The iTOK service model utilises a proprietary process and technology to combine end to end customer engagement with remote service delivery. This enables the effective delivery of support, preventative maintenance and remote management services for home and small business technology users.
'We are seeing an increasing demand from customers wanting the benefits of technology but they either don't have the time or inclination to learn how to use it or manage it - they just want it to work.' explained Sam Hendry, General Manager of Sales and Marketing for QK. 'Through the combination of our on-site coverage and the iTOK service model we now offer technology services second to none in the market.'
'A partnership with QK made sense on a number of levels' said Seth Bailey, iTOK CEO. 'We were seeing signs that the massive change in the market for remote support services coming through in Australia and we wanted to work with the leading company in the market. QK's existing reputation, country wide coverage, scale and service culture ticked all the right boxes for us.'
QK will start offering iTOK services immediately both direct to the consumer under the QK brand and white labelled through its retail, telecommunications and vendor service partners.
Terms of the deal were not disclosed. For more information about QK and its technology service solutions visit http://remote.qk.com.au.