Thursday, 23 April 2020 06:20

CoTé expands into North American market with virsaic

VENDOR ANNOUNCEMENT: Customer Communication expert provider CoTé Software & Solutions (CoTé) have announced the launch of their Communications as a Service platform virsaic in North America, to offer organisations an enhanced customer experience across all channels and devices.

Developed in Australia in 2010, virsaic™ is the only 100% cloud-based integrated customer communications platform that manages both outbound and inbound digital and paper-based customer interactions.

The move signals the scalability and strength of virsaic™, which boasts an enviable client list across the blue chip insurance, banking, utilities and government sectors in Australia.

CoTé founder and Managing Director, Carlos Van Durme, said it was exciting to be entering the North American market. “It fulfils our goal to expand outside of Australia, offering not just CCM but customer experience management (CXM), and to help organisations deliver a great customer experience across any channel.”

CoTé Strategic Partner Manager, Ross Ingleton, added that the US expansion was only the start of a planned roll-out in other regions. “Our partners and customers in Australia wanted a better CCM platform and we have delivered far more. Now is the time for other countries to experience what virsaic™ has to offer.”

It is accepted that customer communications are a critical factor in customer experience, and it is essential to have a comprehensive system that automates communications processes.

CoTé recognised the benefits to both customers through an improved experience, and to staff through greater automation and ease with automated letter templates, data merging and distribution, managed all from one place.

The software is highly configurable and agile. In addition to delivering communications solutions virtually overnight, automated workflows differentiate virsaic™ from traditional CCM template management and document composition software that are only loosely coupled together.

Hosted in Microsoft’s Azure cloud, virsaic™ also leverages the Microsoft Service Fabric offering ensuring customers have ‘always on’ availability anywhere anytime.

It also minimises risk by offering Australian insurers an APRA, ASIC and ISO27001 compliant platform to manage customer data and communications.

Read 2974 times

Subscribe to Newsletter here

NEW OFFER - ITWIRE LAUNCHES PROMOTIONAL NEWS & CONTENT

Recently iTWire remodelled and relaunched how we approach "Sponsored Content" and this is now referred to as "Promotional News and Content”.

This repositioning of our promotional stories has come about due to customer focus groups and their feedback from PR firms, bloggers and advertising firms.

Your Promotional story will be prominently displayed on the Home Page.

We will also provide you with a second post that will be displayed on every page on the right hand side for at least 6 weeks and also it will appear for 4 weeks in the newsletter every day that goes to 75,000 readers twice daily.

POST YOUR NEWS ON ITWIRE NOW!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

These days our customers Advertising & Marketing campaigns are mainly focussed on Webinars.

If you wish to promote a Webinar we recommend at least a 2 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://www.itwire.com/itwire-update.html and Promotional News & Editorial.

For covid-19 assistance we have extended terms, a Webinar Business Booster Pack and other supportive programs.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE

Related items

BACK TO HOME PAGE

ZOOM WEBINARS & ONLINE EVENTS

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research & Case Studies

Channel News

Comments