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Friday, 22 January 2016 12:31

Microsoft recalls older Surface Pro AC power cords


Microsoft has issued a recall notice for AC power cables used on Surface Pro, Pro 2 and Pro 3 (sold before 15 March 2015.)

The older cord (US model shown) lacked a sleeve around the cable where it joins the female 2 pin connector and repeated folding or bending could fray it. There have been no issues and this is a precautionary recall.

Microsoft has issued full instructions here.

If you are affected apply online and discard the old cable as soon as you can. Any similar two pin cable (such as found on a printer) will work. Microsoft will post you a new cable. Details of the Australian recall are here.

Note this does not apply to the Surface 3 (uses a USB charger) and post March Surface Pro 3 and later Surface Pro 4 and Surface Book.


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Ray Shaw

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Ray Shaw  has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!



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