×

Warning

JUser: :_load: Unable to load user with ID: 1478
Author's Opinion

The views in this column are those of the author and do not necessarily reflect the views of iTWire.

Have your say and comment below.

Friday, 28 August 2009 14:18

Faulty Snow Leopard install discs - Apple has no timeline on replacements

By
Reports are emerging of faulty Snow Leopard install discs, yet the Apple support line's only advice is to go back to the store - which has most likely sold out.
Despite several attempts, the Snow Leopard install disc I bought today refuses to install on my MacBook - claiming the disc is scratched or dirty. When I first inserted the disc nothing happened, Leopard didn't recognise there was a disc in the drive and even refused to eject it. I guess it's lucky Snow Leopard makes ejecting discs more reliable, too bad I can't install it.

Next I tried rebooting, holding C to boot from install disc. Everything seemed to go well and I told it to install to a spare partition, preserving the Leopard installation so I can run some comparison tests. The install disc seemed happy with this arrangement and I've seen other people confirm that the Snow Leopard disc will let you do a clean install and not just an upgrade from Leopard. It proceeded to install Snow Leopard on the spare partition, but gave up after a few minutes claiming "Install failed: the installer could not copy the necessary support files".

I rebooted again into Leopard and this time it could see the install disc so I ran the installer. Everything seemed to go fine, but then the remaining time jumped from 35 minutes to 54 minutes and the disc began to start and stop spinning. Then it abandoned the install with the error message; "There is a problem reading the Mac OS X Install DVD. Carefully clean the disc and try again."

Close inspection of the disc revealed no marks, it was fresh out of the packaging, so I tried again with the same result. Leopard's Disk Utility says the disc is fine but a few more attempts saw it fail again and again. As a test I even backup up Leopard using SuperDuper and then tried to upgrade Leopard to Snow Leopard, but the install still failed. I decided the disc must be faulty and put in a call to the Apple support line.

After 10 minutes on hold I explained my situation and the help desk agent agreed the disc seemed faulty. He also confirmed that I wasn't the first person he'd spoken to today with a faulty disc. A quick Google search reveals other people have had the same problem - although this disc fault is confirmed by the Disk Utility.

According to the help desk agent, Apple is completely out of stock of Snow Leopard discs and he had no idea when more will be in stock. His only advice was to call the store where I bought the disc. I did this, just before closing time on Friday, and was told new stock wasn't expected until at least Wednesday.

If you find yourself with a faulty Snow Leopard install disc, you could be in for a long wait.

DIGITAL MARKETING HAS NO SOCIAL DISTANCING OR TRAVEL RESTRICTIONS

As part of our Lead Machine Methodology we will help you get more leads, more customers and more business. Let us help you develop your digital marketing campaign

Digital Marketing is ideal in these tough times and it can replace face to face marketing with person to person marketing via the phone conference calls and webinars

Significant opportunity pipelines can be developed and continually topped up with the help of Digital Marketing so that deals can be made and deals can be closed

- Newsletter adverts in dynamic GIF slideshow formats

- News site adverts from small to large sizes also as dynamic GIF slideshow formats

- Guest Editorial - get your message out there and put your CEO in the spotlight

- Promotional News and Content - displayed on the homepage and all pages

- Leverage our proven event promotion methodology - The Lead Machine gets you leads

Contact Andrew our digital campaign designer on 0412 390 000 or via email andrew.matler@itwire.com

CONTACT US!

LAYER 1 ENCRIPTION A KEY TO CYBER-SECURITY SOLUTION

Security requirements such as confidentiality, integrity and authentication have become mandatory in most industries.

Data encryption methods previously used only by military and intelligence services have become common practice in all data transfer networks across all platforms, in all industries where information is sensitive and vital (financial and government institutions, critical infrastructure, data centres, and service providers).

Get the full details on Layer-1 encryption solutions straight from PacketLight’s optical networks experts.

This white paper titled, “When 1% of the Light Equals 100% of the Information” is a must read for anyone within the fiber optics, cybersecurity or related industry sectors.

To access click Download here.

DOWNLOAD!

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments