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Tuesday, 19 May 2020 11:43

Outage day 10 and MyBudget's tech woes not yet over

Outage day 10 and MyBudget's tech woes not yet over Pixabay

Australian money management firm MyBudget's latest update on its technology woes is that the situation is the same as that which existed on Monday morning: automated systems are up but the Web portal is not working.

And to that end, the company says, "Our tech team is now working at a ferocious pace to get the client web portal back online as soon as they can."

Missing from the latest update is the customary video message from the firm's founder, Tammy Barton. Perhaps even a cheery person like her finally found the repeating of inanities too much.

MyBudget is not short of a penny to run its site: the company charges $1100 as an establishment fee when someone sets up an account.

One then pays anything from $40 upwards per week for Barton and her troupe to manage their money and provide "caring money management, a structure and support to ensure you have enough money to pay your bills on time, have savings in the bank and live the debt-free, stress-free life you desire”.

There was no promise that its 13,000 customers would have to live on the edge for 10 days or more, wondering whether they would see their money again. But then when you run Windows in any part of your system, you have to factor in malware.

The mystery as to which malware has caused MyBudget to go down is yet to be solved. The company is tight-lipped and there are no indications from common ransomware outfits that they are to blame.

The latest update said: "Any payments delayed by the outage were automatically processed today, Monday 18 May 2020. Any manual transactions are being reconciled to prevent payments being made twice.

"In terms of payment processing, we are reliant on the banking clearing system. If funds do not appear in your account today, they should settle overnight. If you have not received them by mid-morning, then please get in contact with us.

"We apologise that the call centre is running at maximum capacity, which means that we do not have the capability to make outbound calls. This means that we are not able to activate an outbound calling effort. We are very sorry to everyone who has requested a call back."

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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